Our benefits

24/7 support

From matcarrelage we have customer service 24 hours a day, 7 days a week. You can contact us through the following options:

  • Through our email info@matcarrelage.com
  • During the hours of our stores, by calling Spanish, French or English, and can be attended in both languages.
  • Through our online chat

Payments and shipments

As a general rule, packages are shipped within 48 hours of receipt of payment, via UPS with tracking number and unsigned delivery. If you prefer certified shipping using UPS Extra, an additional charge will apply. Contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so you can track your order online.

Shipping costs include handling and packaging costs, as well as postal costs. Handling costs are fixed, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will apply to each individually. We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all fragile items. The boxes are large and your items will be well protected.

Secure payment

  • Our secure payment
  • With SSL
  • Using Visa / Mastercard / Paypal