About Us | Matcarrelage - Your trusted online tile store, transparent service

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Cookies configuration

Functional cookies (technical)

Yes

Description

Functional cookies are strictly necessary to provide the services of the shop, as well as for its proper functioning, so it is not possible to refuse their use. They allow the user to browse through our website and use the different options or services that exist on it.

Advertising Cookies

Yes

Description

These are cookies that collect information about the advertisements shown to users of the website. They can be anonymous, if they only collect information about the advertising spaces shown without identifying the user, or personalised, if they collect personal information about the user of the shop by a third party, for the personalisation of these advertising spaces.

Analytics cookies

Yes

Description

Collect information about the user's browsing experience in the shop, usually anonymously, although sometimes they also allow the user to be uniquely and unequivocally identified in order to obtain reports on the user's interests in the products or services offered by the shop.

Performance cookies

Yes

Description

These are used to improve the browsing experience and optimise the operation of the shop.

Other cookies

Yes

Description

These are cookies without a clear purpose or those that we are still in the process of classifying.

Questions about Matcarrelage?

Find all quick answers here regarding shipping, samples, terms, our store, and much more.
We want your online experience to be simple, transparent, and safe.

Frequently Asked Questions (FAQ) & Help

Before contacting us, check our FAQ section where we explain:
Samples and how to request them
Shipping and delivery time tracking
Orders, payments, and returns
Personalized customer support

Go to the FAQ here

How does shipping work?

All info about prices, delivery times, and tracking is explained step by step.
See conditions and delivery times

How do I order and receive samples?

You can request samples to appreciate the real finish at your home before deciding.
We love that you choose with total confidence.
See how to order samples

Payment methods & returns

Pay 100% securely with full transparency.
Questions about returns?
See our payment and return policy

Direct contact & customer care

Prefer even more personalized service? You can call us, write to us, or visit our store.
Address: N-2, km 765, 17723 Biure, Girona, Spain
Phone: 872 00 42 00
How to get here: View on Google Maps
See our contact form

✔ Confianza Online Certification
Safe shopping. Matcarrelage holds the Confianza Online quality mark and meets the highest quality standards for your peace of mind.

Want to know more?

Our philosophy, values, and how we work (see here)

Responsible for the treatment	GRESLAND CERAMIC, S.L
Data Protection Officer (DPO)	info@matcarrelage.com
Purpose of treatment	Treatments for commercial purposes (Newsletter)
Legal basis	Execution of a contract.
Recipients	Suppliers necessary to provide the service.
Rights	You can access, rectify, delete, limit, oppose and request the portability of your personal data as expanded in the Privacy Policy.
Origin	The data we collect comes only from the information that you yourself provide us.