PRIVACY POLICY

 

1. Treatment of personal data.

 The personal data provided by the client will form part of a database owned by Gresland Ceramic S.L., with CIF B-55075220 and with address for notification purposes, N-II km. 765, 17723 Biure (Girona). Gresland Ceramic S.L., as responsible for the file, guarantees compliance with Organic Law 15/1999, of December 13, on the Protection of Personal Data. Your data will be incorporated into an automated file duly registered with the Spanish Data Protection Agency, the purpose of which is to provide services to customers as well as keep them informed of activities, services and events related to their activity, by sending information commercial. In accordance with Organic Law 15/1999, of December 13, on the Protection of Personal Data, the client may exercise their rights of access, rectification, cancellation and opposition by contacting Gresland Ceramic S.L., N-II km. 765, 17723 Biure (Girona), or through the email info@matcarrelage.com. In the event that the client does not want Matcarrelage.com to inform him about his products, activities or services, he may communicate it as indicated. The client, by providing his data to Matcarrelage.com through different supports (email, web page, etc.) expressly consents to the automated processing of the data that he has provided for the provision of services related to his activity, fundamentally, the online sale of your products and the periodic sending of information related to your products and services, including the electronic media. The client will respond for the veracity of the data provided to Matcarrelage.com, reserving the right to exclude from the registered services any client that provides false information, without prejudice to any other legal actions that may proceed.

 

2. Transfer of data to third parties.

There is the possibility of sharing content or any type of information through social networks such as Twitter, Facebook or other applications, such activity being subject to the conditions of use and registration expressly established by these online platforms, without matcarrelage.com assuming any responsibility direct or indirect for the content published in them by users.

 

In these cases, you must take into account that when accessing said networks, you are leaving the pages of the store, to access an environment not controlled by matcarrelage.com. Consequently, matcarrelage.com will not assume any responsibility for possible breaches of the security of these environments.

 

Matcarrelage.com declines all responsibility derived from the exchange of information between Users through the website. The responsibility for the dissemination of data and the statements made on its website, corresponds in any case to those who carry them out.

 

3. Hiring third party services.

The matcarrelage.com online store uses a payment system provided by a third party. matcarrelage.com is not responsible for the use that this third party makes of customer data. For further information in this regard, please consult the Privacy Policy section of the payment service provider. If the client does not accept the terms of the privacy policy of said provider, do not register to use the service or use it.

 

4. Security and confidentiality.

matcarrelage.com guarantees that the appropriate security measures have been adopted in its facilities, systems and files. Likewise, it guarantees the confidentiality of the client's personal data, which will not be used for a purpose other than that indicated.

 

 

LEGAL WARNING

 Gresland Ceramic SL, owner of this website, in compliance with article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, creates the following legal notice.

Navigation through this website will be subject to the conditions set forth in this "Legal Notice", which may be updated periodically and without prior notice.

Browsing the website implies the perfect understanding and express acceptance of the aforementioned conditions by the user.

 

Update and modification of the website.

Matcarrelage.com tries that this information provided through this web portal is exact and precise, and proceeds to update it as quickly as possible, trying to avoid errors and correcting them as soon as it detects them. However, Matcarrelage.com cannot guarantee the absence of errors or that the content of the information is permanently updated.

Web content and links.

Gresland Ceramic SL will not be responsible for the damages that may derive from the use of the contents by the users or from the infraction by them of any current legal provision.

 

Neither do we assume any responsibility for the information contained in the web pages of third parties that can be accessed by links or search engines from this website.

 

Purchase agreements.

Regarding any discrepancy or divergence that may arise regarding the compliance or interpretation of the purchase agreement reached, or any of its conditions, the parties submit to the Courts and Tribunals of the city of Figueres (Spain), waiving their own jurisdiction. if this were another. The declaration of nullity of one or more of the established purchase conditions, not essential, will not lead to the nullity of the purchase agreement reached that will continue in force.

 

Indications on technical aspects.

Gresland Ceramic SL does not assume any responsibility that may derive from technical problems or failures in the computer equipment that occur during the connection to the Internet network, as well as damages that may be caused by third parties through illegitimate interferences beyond Gresland's control. Ceramic SL.

We are also exonerated from any responsibility for possible damages or losses that the user may suffer as a result of errors, defects or omissions in the information that we provide when it comes from sources other than us.

 

GENERAL CONDITIONS

General:

These general conditions of sale strictly apply to all sales of products made in Spain, France and other countries by Gresland Ceramic SL, with C.I.F. B-55075220, for natural and legal persons.

Any order made to Matcarrelage.com necessarily implies as an essential, determining and essential condition, the acceptance without reservation by the Client of the General Conditions of Sale of Matcarrelage.com in force on the day the corresponding order is made. In addition, the Client acknowledges that the acceptance of these conditions will imply the application of these to the order to which they refer, as well as to any subsequent order, with the exception of those cases in which new conditions are made known to Matcarrelage.com.

 

Applicable law and competent jurisdiction:

The interpretation and execution of the conditions, as well as all the acts that are a consequence of them, will be subject to Spanish law, unless there are public order provisions contrary to it.

 

Prices:

The prices published on Matcarrelage.com are in Euros and are valid except for typographical errors. All prices carry the VAT included applicable on the day of the order, any change in VAT rate will be automatically applied to the prices of the products for sale on Matcarrelage.com.

 

Different payment methods:

The offers presented by Matcarrelage.com are valid within the limit of available stocks. Matcarrelage.com reserves the right to modify the product assortment depending on the difficulties imposed by its suppliers.

 

The Client agrees to pay at the time he places the order. All product prices include the corresponding 21% VAT. For each order, the relevant shipping costs will be added automatically. These rates will be previously communicated before formalizing the purchase.

 

The invoice corresponding to the purchase can be printed once the order has been formalized. In addition, a copy of it will be sent to the customer's email address.

 

Credit card.

To formalize the order and pay the corresponding amount, a completely secure redirection is made to the gateway of the financial entity hired by Matcarrelage.com. Bank details are always transferred directly to the bank through secure gateways and servers.

 

Once the purchase is completed at the financial institution, you will return to the Matcarrelage.com page.

 

The Client must notify Matcarrelage.com of any undue or fraudulent charge on the card used for purchases, by email, in the shortest possible time so that the Matcarrelage team can take the necessary steps.

 

Paypal

You can use the Paypal Express payment method, which allows you to pay for your order quickly and safely, using your Paypal account.

Payment by Paypal is limited to verified accounts, that is, the shipping address you provide must match your Paypal registration address.

 

Wire transfer

With this payment method you can make the payment of your order by bank transfer, paying the total amount of the order in the account number that will be indicated at the end of your purchase.

It is very important that in the SENDER or ORDERING field indicate the order reference that we will also indicate at the end of your purchase.

The order will not begin to process until receipt of the full amount of the transfer, normally within 1-2 days of the completion of the transfer.

 

 

GUARANTEE

All Matcarrelage.com products have the guarantee offered by the manufacturer. Damage due to incorrect use or handling of the material is not included in this guarantee. Contact us for any problems with our items.

The consumer must inform us of the lack of conformity of the product within 7 days of delivery by email saying that they want to return a product. In this way, we will organize the return in the most suitable way. In the event that the problem of said product is not a guarantee, it will be the consumer who pays the possible additional expenses that originate from said return.

 

 

 

 Returns policies.

Our policy, complying with current regulations, is to grant you the right to return any item purchased on Matcarrelage.com within 7 days from the date of receipt.

You will not have to provide any explanation, any item, purchased from matcarrelage.com, returned in its original packaging, sealed and in perfect condition will be accepted without further ado.

Once we receive the merchandise in our warehouse and after checking the state of the same, the return of the product will be accepted and the amount will be reimbursed according to the payment method made by the Client.

The company sees itself in the right to reject any product that does not come in the suitable conditions for its later sale. These products will be returned to the sender without prior notice.

Before making the return, you will have to notify Matcarrelage.com.

If the reason for the return is that the returned item is defective or does not correspond to what was requested in the order, Matcarrelage.com will bear the costs of the return and new shipment. If the reason for the return is that the order does not satisfy you, we will refund the amount but not the shipping or return costs, which will be on your own.

 

Claims of tiles or tiles once placed, or derived costs will not be accepted. In case of defect or error, you must contact Matcarrelage.com before placing the product or installing it. The manufacturer will never be responsible for the derived costs, only for the defective product and its replacement or return.

 

TRANSPORT

Matcarrelage.com delivers them quickly, throughout Spain, France and Belgium, and proposes you to order free samples to appreciate the quality of their products.

We will send your products to the Customer at the delivery address that appears on your personal data form.

On the website, specifically in the shopping cart, the amount of shipping costs before the purchase is indicated.

We will deliver the product once you have verified that the effective payment has been executed correctly.

Tile and tile orders are delivered within 10/15 days, depending on availability depending on the factories. Samples are shipped in about 10 days. The sinks within 4 days and the furniture, taps, columns ... within 10/15 days.

If you need an urgent delivery, you can ask us if we can make the delivery earlier, depending on the material.

We have selected our carriers to optimize delivery costs in Spain, France and Belgium. We can also deliver to other areas or countries, such as the Canary Islands, the Balearic Islands, Andorra, Luxembourg, Switzerland, Germany, Denmark, the Netherlands and others, upon request.

Our carriers have been selected for the quality of their services and their ability to respect the expected delivery times.

 

Breakages at the time of delivery are replaced free of charge as long as you have been notified on the delivery note!

 

Matcarrelage.com proposes you to replace possible breakages free of charge at the time of delivery. Keep in mind to note on the delivery note the observed breakage, and contact us for the procedure to follow. Attention, any breakage not declared in the delivery note of the carrier cannot be taken into account for the correct claim.

 

MAKE AN ORDER

In order to place an order, the customer must be at least 18 years old. If you are a minor, ask your parents or legal guardians to place the request in your name.

 

However, if you are between 14 and 18 years old, you can request information about products and events. In any case, it is recommended that you have your parents or legal representatives before browsing and / or registering on our websites or mobile applications so that they can explain any questions that arise.

 

If you are under the age of 14, please do not provide us with any personal information.

 

The Client must fill out the personal data form found in our Online Store (available 24 hours a day, every day), once they have accessed the page and clicking on the "finish order" button.

 

When the Client completes his order, we will send him an email with the number and details of his order.

 

In the event that there is a problem with the shipment of the material, for example due to problems with the manufacture of said product, or the discontinuation of the product, we will contact the customer as soon as possible to inform him of the situation and suggest alternative products that may want to buy. Or to propose the return of any sum of money that would have satisfied us for such products. The return of these sums of money will be the limit of our responsibility towards the Client, if it is impossible for us to supply the requested products.

 

The client may cancel the order at any time and at no additional cost, provided it has not been invoiced and sent through the transport company.

* Any return whose order has generated management or transportation costs, Matcarrelage.com reserves the right to pass this amount on to the customer's return.

The availability of products on the web is constantly changing and reflects the situation in real time. Adding an item in the shopping cart does not guarantee that it will be reserved for the customer, since other customers may have purchased it while they were browsing the web. At the moment the payment process is completed, the product is reserved for the customer.

 

We will make every effort to supply you with the products listed in your order confirmation. However, there may be occasions when it is impossible for us to supply such products due to, for example, such products not being in stock. In these cases we will contact the Client to inform him and perhaps we will suggest alternative products that he may wish to buy. If you do not accept our suggestions we will cancel your order in relation to the products that we cannot supply and we will refund you any amount of money that we would have satisfied for such products. The return of these sums of money will be the limit of our responsibility towards the Client, if it is impossible for us to supply the requested products. On some occasions, the price of a particular product from our Online Stores may be wrong and a higher or even lower price may be shown due to computer error. When this happens and if you have confirmed your order, we will contact the Customer as soon as possible.

 

AFTER-SALE SERVICE

If you want to speak to our Customer Service:

 

- You can call us at (0034) 872 004 200 from Monday to Saturday from 9:00 a.m. to 12:30 p.m. and from 2:30 p.m. to 7:30 p.m.

- You can send us a message through the Contact and we will respond shortly.

- Write to us through the online chat that you will find on the right foot of the page. It is available Monday to Saturday from 9:00 a.m. to 12:30 p.m. and from 2:30 p.m. to 7:30 p.m.

 

COOKIES POLICY

We use our own and third party cookies to provide a better service to our customers and to offer you information and advertising that is of interest to you. If you continue browsing, we consider that you accept its use. You can always configure your browser so that cookies are not registered. You can find out how to do it on this page.

 

What are Cookies:

 

Cookies are small data files that are stored in the user's system browser. They are used, among other utilities, to know user preferences and facilitate future visits by allowing the Web to be adapted or personalized to your tastes and preferences. In general these files are associated with a computer identifier (IP), but not with a specific user, without personal data being deduced from it. Cookies, by themselves, do not contain confidential information that personally identifies you.

 

Type and purpose of Cookies:

 

Own cookies are those that are sent to the user's computer from the computer managed by the publisher, and from which the service requested by the user is provided.

 

Third-party cookies are those that are sent to the user's computer from a computer that is not managed by the publisher, but is sent by another entity that processes the data obtained through cookies.

 

We collect browsing data non-anonymously in order to analyze the information collected from your browsing, and thus be able to improve your browsing experience in our store.

 

Cookies play a very important role, since without them the use of the Web would be a very frustrating experience. We use our own cookies in the shopping cart so that the user can save the products they want to buy. And you can also browse the website where all the products are displayed and add or remove them from the shopping cart at any time.

 

The page uses personalization cookies that allow the user to configure elements such as the language or the country of delivery so that they can have a better browsing experience. This page uses measurement cookies, which allow us to carry out statistical measurement and analysis of the use made by users of our service. Your browsing on our website is analyzed in order to improve the product offer and the best service we can offer you.

 

This page uses Google Analytics and Google Adwords cookies, specifically the _utma, _utmb, _utmc and _utmz cookies. It is a web analysis service provided by Google Inc. ("Google" from now on). Google Analytics and google Adwords uses cookies, small data files that are stored on your computer, and which help the web to analyze how users use said web. It allows the website to remember information about your visit, such as your preferred language or the country of delivery, which can facilitate your next visit and make the website more useful to you.

 

The information generated by cookies about your use of the web (including the IP address) will be transmitted and stored by Google on its servers. Google will use this information in order to evaluate the use of the web, make reports of web activity and provide other services related to web activity on the internet. Google will not associate your IP address with any other information that Google may have. For more information you can consult the page www.google.com/intl/es/analytics/privacyoverview.html

 

How to disable cookies:

 

You can deactivate, eliminate or activate cookies in the parameters of the browser installed on your computer. This deactivation of cookies does not prevent User access to the contents of the website. For more information on the different browsers, consult the following pages:

 

Firefox (http://support.mozilla.org/es/products/firefox/cookies)

 

Google Chrome (http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647)

 

Internet Explorer (http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9)

 

Safari (http://support.apple.com/kb/ph5042)